By Pervez Bari, TwoCircles.net,
Bhopal: M. C. Pant, Executive Director RDSO, in a simple function organized at Bharat Heavy Electricals Limited, (BHEL), Bhopal unit inaugurated Customer web page which addresses the requirements the customer in terms of Maintenance manuals, Service bulletin, Fault tree, and status of major orders & other areas of customer interest.
The transportation group of BHEL, Bhopal unit has taken this new initiative towards building partnership and collaborative working with customer. On this occasion, an expert lecture on “Role of Adhesion in Transportation” was also delivered by Pant.
Sukul Lomash, GM (TPTN & CET) in his address stressed on the need to excel business growth by exploiting market business potential through customer focus by rendering quality, services, upgradation of technology and optimizing design. The expert lecture session was preceded by the first Product Business Excellence Council meeting of TPTN group for 2008-09.
During this session Lomash shared his views and the observations of recent top management business excellence workshop held on May 1, 2008. He stressed on the importance of Daily Works Management and visualization of all the key indicators for achieving excellence. He also deliberated on the critical areas, challenges and thrust areas to meet production target for the current financial year.
K. Purswani, AGM/BEX lauded the level of participation and also appreciated the structured way in which the PBC meeting was held. The program was conducted by A. K. Sharma, AGM/TXS and vote of thanks was proposed by Akash Dani, Manager/TAM & convener of the PBC. ([email protected])