By IANS,
New Delhi : The Delhi Metro Rail Corporation (DMRC) has started a 24-hour online customer care cell to cater to public queries and complaints.
“Commuters can now call on the number 128128 to register their complaints and suggestions. The number has caller ID and recording facilities. The concerned officials are immediately informed about the complaint to ensure that a quick solution is provided,” said Anuj Dayal, spokesperson DMRC.
The online customer care cell has been opened at Delhi Metro’s Shastri Park depot and can answer calls pertaining to train timings, feeder bus services, security and safety issues and Metro routes.
“The service would be of special benefit to the physically challenged commuters who can call on this number and seek assistance from the Metro staff by informing in advance which Metro station they would reach so that they can be helped,” Dayal added.
Delhi Metro provides wheel chair facility to old and physically challenged commuters at all Metro stations. On an average, 149 physically challenged people and 78 blind commuters use the Metro system daily, according to the DMRC.
The Delhi Metro recently recorded its highest number of commuters – 950,000 on a single day. On an average, it is carrying about 800,000 commuters everyday.
“In the wake of increasing number of commuters and the scheduled opening of many new corridors in the coming year, the online customer care cell is expected to be of great help to the commuters,” Dayal said.