Nipuna becomes world’s first eSCM level-5 company


Hyderabad : Nipuna Services Ltd., the business process outsourcing (BPO) arm of Satyam Computers, Wednesday announced that that it has become the world’s first eSCM level 5 company. eSCM is a quality model that helps the IT enabled services industries to select and monitor service providers based on their level of certification.

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A company statement here said it has been certified at capability level 5.0 – the highest rating – according to the eSourcing Capability Model for Service Providers (eSCM-SP v2.0).

The certification was granted by the prestigious IT Services Qualification Center (ITSqc) at Carnegie Mellon University in Pittsburgh, USA. Nipuna is the world’s first company to achieve eSCM level 5, just as it was the first to reach level 4 in 2005.

“Being the first global company to achieve eSCM’s highest level of certification is a great honour for Nipuna, and a reflection of the talented and dedicated people who work here. eSCM level 5 certification is a global recognition of our belief in a robust organisational framework and innovation in service delivery,” said Venkatesh Roddam, Nipuna’s chief executive officer.

“The certification also demonstrates Nipuna’s commitment to operational excellence and setting the standard for BPO service delivery. In addition, it reaffirms our ability to bring exceptional business value to customers.”

“This certification by eSCM-SP provides a testimony to Nipuna’s capabilities and should provide enhanced confidence to global clients doing business with Nipuna,” commented Jane Siegel, director, ITSqc at Carnegie Mellon University.