By IANS
New Delhi : The Telecom Regulatory Authority of India (TRAI) Thursday ordered telecom operators to provide hard (paper) copies of bills to subscribers free of cost.
The regulator has directed this to operators offering telecom services under both GSM and CDMA technologies of mobile telephony and fixed line services for the benefit of post-paid subscribers.
The order will be effective immediately.
It has also asked operators to provide itemised bills for long distance calls. Itemised bill for local calls remains under forbearance.
According to the body, the move will enable customers to understand the bill more accurately and induce them to make timely payments against the normal practise of sending the bill through e-mail or SMS.
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