By IANS,
Bangalore : Global software major Wipro Technologies Thursday said it has set up a consulting academy in the US to strengthen the customer management skills of its frontline employees.
“The enterprise application services consulting academy will inculcate the right engagement behaviour at an early stage for improving customer satisfaction,” the company said in a statement here.
The academy offers a six-month certification programme to Wipro employees providing consulting solutions to clients. The programme combines classroom sessions with learning at the client workspace.
“The academy is a key initiative to align our workforce with the business objectives of clients, some of whom are involved as faculty and guides to pre-assigned employees during the training,” Wipro vice-president for enterprise application services Sangita Singh said.
The programme will be conducted by Wipro’s corporate human resources development in conjunction with the enterprise application services business unit.
“We plan to certify about 300 consultants globally in this fiscal, with the first batch of 60 by September,” Singh noted.
Lauding Wipro for making strategic investments in consulting despite the tech meltdown, Viacom chief information officer Joe Simon said the academy would be a win-win proposition for the vendor as well as the client.
As Wipro’s largest market, the US accounts for about 60 percent of its global revenues.