By IANS,
Gurgaon : Focusing on the IT savvy population of this booming city of malls and MNCs on the national capital’s outskirts, the police here Tuesday launched an online system to enable the filing and tracking of complaints.
Not only this, the police would also respond to an SMS sent by a person in distress and zero-in on the location from where it was sent to rush assistance.
Gurgaon Police Commissioner Mohinder Lal Tuesday formally announced the launch of the new service, dubbed the Citizen-Centric Policing System.
Police have also started installing hi-end Internet Protocol (IP) CCTV cameras at crucial locations in Gurgaon. All police vehicles, including the control room vans, are being fitted with Global Positioning System (GPS) locators. The CCTVs and police vehicles have been hooked to a broadband-based online software surveillance system that senior officers can access on their laptops even while on the move.
Police plan to install about 110 such cameras in next two months, and 5,000 by 2010.
Lal said the initiatives were aimed at improving the comfort levels of the people, including senior citizens and women who were not in a position to venture out of their homes on their own. Those working with BPOs and MNCs who did not have enough time to visit police stations would also benefit from the online policing system.
“We have floated a website www.gurgaonpolice.net at which the people in distress can file their complaints and even get the status of the action taken on their complaints without moving out of their homes or offices,” Lal said.
“People can also SMS their complaints or report suspicious movements on a specially allotted police mobile number 9717595423. The police of the concerned area would be informed and action would be taken promptly,” the commissioner added.
According to Lal, all the written complaints filed in the police stations would be digitized online and a printout FIR would be given to the complaints.