Civil aviation ministry to look into passenger comfort

New Delhi : The civil aviation ministry Tuesday said it will take major initiatives aimed at providing comfort to air passengers.

The ministry said it has identified passenger-centric issues and will take them up on a priority basis.

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“These (issues) are meant to give better comfort level to the passengers and make the system more responsive to the needs of the citizens,” the ministry said in a statement.

According to the statement, the initiatives include security help desks being operationalised at all airports of the country.

National passenger carrier Air India has been asked to simplify the web booking and evolve a procedure for quicker disposal of refund and lost baggage claims.

The ministry added that the aviation regulator’s office, the Director General of Civil Aviation (DGCA) has also issued new service standard guidelines which enlist procedures, activities and time line for delivery of various services provided by the government agency.

One of the main tasks of the DGCA is to provide approvals for air safety, incident investigation, issuance of pilot licence, air crew examinations, liaisoning with other international safety authorities and giving air worthiness certificates for aircraft, choppers, aerodromes and other ground handling services.

As part of its initiative for better service, DGCA has also instructed officers to seek clarification(s) only once from the applicant, especially for services offered to individuals such as pilots and engineers.