By IANS,
New Delhi : Chaotic scenes were witnessed Friday at the snazzy new Terminal-3 (T3) of the IGI airport here when the information technology systems failed, forcing the airlines staff to manually check-in passengers.
“The IT systems experienced some problem, which started at 4.25 p.m. in the evening and continued till 5.30 p.m., after which the systems were restored,” said a Delhi International Airport Ltd. (DIAL) official.
According to the official, the IT glitch led to collapse in the check-in and baggage handling systems, leading to passenger inconvenience.
“The check-in systems and baggage handling systems were affected by the IT systems problem,” the official said.
Long queues were seen at the counters, as the airlines were forced to manually complete the check-in process.
“My cousin had to wait for 40 minutes for the check-in, I guess her flight to Bangalore would also be delayed,” Minakshi Singh told IANS.
The airport official said the problem had briefly delayed the operations at both the international and domestic piers of the new integrated terminal of the IGI airport.
Apart from International operations, T3 also caters to domestic operations of Air India, Jet Airways, JetLite and Kingfisher Airlines.