By Bernama,
Abu Dhabi : The United Arab Emirates (UAE), the second largest economy in the Arab world, has launched a new complaints system to collect complaints from the public, said Xinhua news agency quoting local newspaper The National’s report on Monday.
The new system launched by the Labour Ministry is designed to increase transparency, accountability, fairness and to improve performances of ministry’s staff, the report said.
Under the new complaints system, people can register dissatisfaction against any ministry official by telephone, e-mail, online forum, fax or by downloading and handing in a complaint form to booths set up at ministry offices.
People can file complaints if the ministry’s staff were rude, refused to provide the appropriate service, took an arbitrary decision, took too long to process documents for no reason, took too long to serve, broke the rules when providing a service, made mistakes or committed financial or administrative violations.
“The complaint system is the gate through which Labor Ministry customers can send their criticism against the employees in the ministry,” the ministry’s acting Director General Humaid bin Deemas was quoted as saying.
“Services are available in three languages and experienced staff will be able to help the customer over the phone. They will also be there to give you advice on how to file complaints or how to get your paperwork done,” he added.
Once a complaint is logged, it will be studied, processed and used to improve performance. Action would be taken if a mistake had been made.
In the past week, a total of 33 complaints were registered through the ministry’s hotline.