By IANS
Chennai : Cybernet-SlashSupport Corp (CSS), an India-based IT firm, has set up technical support facility at Wroclaw in Poland at a cost of 1 million euro ($1.4 million), the company said Thursday.
This is CSS’ first facility in Europe. The company has recently started marketing operations in the Netherlands.
CSS provides IT services including technology support and software testing and development. It employs 5,000 professionals at its facilities in Chennai and Coimbatore.
The company also has a facility in the US and a centre in Singapore.
CSS’ facility in Poland will provide multilingual tech support to two global players in the telecom space in French and German.
“We are on a nice growth path and are getting into bigger deals, especially in the tech support and infrastructure management space”, CSS CEO Shiva Ramani said.
“The current expansion is a result of our strategic decision to target the growing European outsourcing market. Our technology professionals will provide multilingual high-end tech support out of our Poland facility.”
As part of the Polish expansion, CSS plans to hire 100 professionals in the first six months and hopes to scale this to 400 by 2009.
CSS recently announced a “strategic partnership” with Bergler ICT, a Dutch IT solutions company, to provide offshore tech support to Bergler’s European customers.
In December 2006, the company had signed a deal with Blackboard Inc, one of the world’s largest education providers. In January 2007, the company announced a large multi-year tech support deal with IT major Nortel Networks to support products across Nortel’s enterprise voice and data portfolios.
In July 2007, CSS signed a tech support deal with Virgin America, the newest domestic airline in the US.
In mid 2007, CSS received funding of $25 million led by global investment banking and securities firm Goldman Sachs.