By IANS
London : Telecom Service Centres (TSC), a British call-centre company acquired by Indian car manufacturing and contact centre major Hero Group in August last year, has unveiled massive jumps in profits and sales.
With nine centres across Britain, TSC is Scotland’s largest call centre company. Spurred by capital reserves of the Hero Group, TSC is now eyeing some new acquisitions in Scotland and the north of England to expand its call centre offerings.
The company has reported a 12 percent rise in turnover from 49.3 million to 55.1 million pounds ($98 million to $109 million) for the year to Aug 31, 2007, according to the latest set of accounts. After merger with the Hero Group, the company retained the earlier management team.
CEO Ken Hills said: “I am delighted that we are continuing to maintain such a consistently strong record of growth. Our growth last year was 50 percent ahead of the average for the sector, which, in itself, is a real achievement in the face of tough competition.
“But to couple that with such a significant rise in profits underlines our overall competitiveness and shows we are in excellent shape to secure further expansion during 2008.
“While the financial figures are important, TSC is also about people, and I am equally proud of the fact that in the last three years we have doubled our staff. In that time our employee numbers have risen from 1,600 to over 3,000 – often bringing jobs to areas where there is a real need for employment. That is a hugely important aspect of the TSC success story.”
Last autumn’s merger with the contact centre arm of the Hero Group brought their 800-seat site in Gurgaon near India’s capital under the control of the existing management team and Hills is positive this promises even better growth in the future.
He added: “I am sure that the industry will see a much-increased demand from customers for a mixture of on-shore and off-shore services. We are ideally placed to offer these services together with the transformational capability that is all so important to the success of business process outsourcing.
“We feel that the approach to provide quality voice services, together with a widening of service provision, will position the business to achieve the expected growth targets. In addition, our alternative offshore solution mitigates the impact to the company of work being transitioned to low cost locations.”
COO David Ewing, who is leading the company’s growth strategy targeting Britain, with the USA, Australia and India as key new business areas for both organic and inorganic expansion, said: “Our new capability not only gives us huge financial stability, it opens the door to new marketplaces like the United States and we are determined to take advantage of those opportunities”.