By IANS
New Delhi : The Confederation of Indian Industry (CII) Thursday said that India’s enterprise product support services export would rise to $10.7 billion by 2012 from $1.4 billion now.
“There is a significant growth momentum. The support services industry in India will grow to accommodate 15 percent of the global enterprise product support workforce by 2012, requiring 60,000 employees in comparison to approximately 9,800 employees in 2007,” CII said in a statement.
The CII Mission on Knowledge and Skills announced the launch of Global Enterprise Product Support (CII-GEPS) Forum, to facilitate India’s transition to a preferred destination for enterprise support services.
The forum has been formed with the support of companies such as Avaya, CA, EMC, IBM, Microsoft, Oracle and Yahoo.
Formally announcing the launch of the CII-GEPS Forum, its spokesperson Rajeev Shroff said: “The forum has been formed to maximize the potential of the enterprise product support industry in India.”
Ashok Soota, chairman of the CII Mission on Knowledge and Skills, said effective knowledge management was the key for India to become a knowledge superpower.
“India needs to exploit this capability domestically and help the country leapfrog onto the world stage. The forum is one such platform to help realise this vision for India,” Soota added.